PRIVACY & SECURITY
Ordering from Engraving Plus (Goldenks Pty Ltd) Online Shopping is designed to be as simple as possible, while allowing maximum security and privacy for all your details.
ENCRYPTION
Crucially, unencrypted credit card details will not be stored on our server, and will be sent only in encrypted form.
YOUR CHOICE
If you do not wish to place your order on the internet, we offer you the option of emailing us to phone you back, phoning us, faxing or mailing in your order.
Email: admin@engravingplus.com.au
Phone: (07) 3117 0580 [+61 7 3117 0580]
Fax: (07) 3812 2183 [+61 7 3812 2183]
Address:
Engraving Plus
P.O. Box 22
Lowood Queensland 4311
Australia
COLLECTING ANONYMOUS INFORMATION
We automatically collect general website traffic information (such as how many people have visited the site, most popular pages etc). This information is collected into aggregate results in order to evaluate our service and business practice in an effort to provide you with an optimum shopping service.
We may share non-personal, aggregated information with other Engraving Plus (Goldenks Pty Ltd) Divisions for research purposes. We will never identify or disclose individual customers or visitors information or purchases but may disclose how many customers bought a specific item or used a specific service.
COLLECTING PERSONAL INFORMATION
We collect personal information submitted by you to manage and deliver your order, or as part of an entry to a competition, or product review/testimonial, or for our Loyalty Rewards Program. We do not disclose personal information for any other purpose.
USE OF PERSONAL INFORMATION
We will use personal information as supplied by you to process and deliver your order. We will disclose personal information such as your delivery address to a delivery service provider (ie Australia Post) as selected by you when you place your order. We also retain your order details in an in-house secure offline system that is NOT connected to the internet. This is so we have a record of your order should you wish to return or exchange an item at a later date and to maintain the Loyalty Rewards Program to issue Loyalty Reward Credits.
We will only publish personal information with your consent (e.g. if you win a competition) and then only in part (eg. The winner is Matt of Albion, Queensland). We do not publish personal information for any other reason without your consent.
Under no circumstances will Engraving Plus (Goldenks Pty Ltd) Online Shopping sell or receive payment for licensing or disclosing your personal information.
COOKIES
For your privacy we do not have a "cookie" system for our website. A "cookie" is a small file placed on a customer's machine which lets sites store information. The only cookie information stored is website traffic data. This is not used to identify individual details but only collated into aggregate anonymous results in order to evaluate and improve our shopping service for our customers.
Credit card information is never stored in the cookie.
PRIVACY
Personal information like address, phone etc is only accessible after a purchase has been completed in full. You must provide these details for us to process your order Online.
Email Addresses
We will store your email address if you send us a query or place an order. Your email address is used for the purpose you provide it for, to communicate our Loyalty Rewards Program, and for statistical information.
Your email address is never disclosed for any other purpose.
You may remove your email address from our Loyalty Rewards Program and cancel your credits at any time by contacting Natalie Bronickis
Email: natalie.bronickis@engravingplus.com.au
Phone: (07) 3117 0580 [+61 7 3117 0580]
Fax: (07) 3812 2183 [+61 7 3812 2183]
Address:
Engraving Plus
P.O. Box 22
Lowood Queensland 4311
Australia
Spam
We will never knowingly send you electronic messages without your consent. For more information on the 'Spam Act 2003' please visit the Australian Government's website:
http://www2.dcita.gov.au/ie/trust/improving/spam_home
Credit Card
Unencrypted credit card information is NOT stored on our internet servers. When you place an order our website encrypts and passes all order information to our back-office system. This system is not connected directly to the internet.
Firewall
Our order processing system is protected by network firewalls. A firewall is a hardware and software security system designed to filter specified exchanges of information and restrict access to authorised systems and users.
Third Parties
Engraving Plus (Goldenks Pty Ltd) Online Shopping never sells personal or anonymous information to third parties. Our business arrangements with third party service providers provide for complete confidentiality.
Australian Law
We comply with the Trade Practices Act 1974, state based Fair Trading Acts and Sale of Goods Acts, the Consumer Credit Code, the Electronic Transactions Act 1999 the Information Privacy Principles set out in the Commonwealth Privacy Act 1988; and the Privacy Amendment (Private Sector) Act 2000 (Cth).
Dispute resolution services are available in each Australian State and Territory.
Feedback and Complaints Handling Procedure
Engraving Plus (Goldenks Pty Ltd) Online Shopping welcomes feedback and responds to all complaints promptly. Please email, fax or write to us using the contact information presented on this page.
Consumer Privacy Information Links
Australian Privacy Commissioner:
http://www.privacy.gov.au
Federal Consumer Affairs Division Department of Treasury - eCommerce:
http://www.ecommerce.treasury.gov.au
Engraving Plus
P.O. Box 22
Lowood Queensland 4311
Australia
Goldenks Pty Ltd
ABN (Australian Business Number): 64 010 862 941
ACN (Australian Company Number): 010 862 941
Peace of Mind
We will only use your details and order information, including mailing addresses, email address, and phone number, to fulfill your order and to maintain our Loyalty Rewards Program.
Goldenks Pty Ltd complies with the Information Privacy Principles set out in the Commonwealth Privacy Act 1988 |
