| When you place an order with Engraving Plus (Goldenks Pty Ltd) Online Shopping, you will receive an immediate confirmation email prior to your order being processed. We will notify you again by email to advise when your order has been despatched or if there is any delay in supplying an item in your order. We do not charge your credit card until engraving commences or your order is ready to be despatched; if no engraving is ordered. A formal receipt will be issued with the delivery of your order. BRISBANE AREA DELIVERY If delivery can be made during business hours (between 8:30am and 5:30pm) Monday to Friday and someone can sign for delivery at any time during these days and hours, orders can be couriered using Fastway Couriers. Work addresses are a very popular choice for Brisbane Courier Deliveries. Fastway Courier Brisbane Delivery Areas do apply and can be confirmed with us at anytime. | Courier Fee | Delivery | $5.00 per carton | FASTWAY COURIERS |
Our Courier Fee includes; signature of receipt (to reduce any possibility of theft), insurance (to protect against loss or damage during delivery), and Track & Trace Service provided by Fastway Couriers http://www.fastwayfms.com/scripts/mgrqispi.dll?appname=New&prgname=Pod&arguments=-N0
Please Note:- Additional freight packaging charges may be applicable for glass orders (to protect against damage during delivery) and will be quoted for prior to finalisation and charging for your order. Also, some large orders and bulky items may require an adjustment to the above delivery costs. Any such adjustment will be communicated to you prior to despatching your order and charging you. Estimated times of delivery can be calculated by the Estimated Despatch Times listed below, plus up to an additional 1 business day for Courier Delivery. GOLD OR SUNSHINE COAST AREA DELIVERY If delivery can be made during business hours (between 8:30am and 5:30pm) Monday to Friday and someone can sign for delivery at any time during these days and hours, orders can be couriered using Fastway Couriers. Work addresses are a very popular choice for Coastal Courier Deliveries. Fastway Courier Coastal Delivery Areas do apply and can be confirmed with us at anytime. | Courier Fee | Delivery | $8.00 per carton | FASTWAY COURIERS |
Our Courier Fee includes; signature of receipt (to reduce any possibility of theft), insurance (to protect against loss or damage during delivery), and Track & Trace Service provided by Fastway Couriers http://www.fastwayfms.com/scripts/mgrqispi.dll?appname=New&prgname=Pod&arguments=-N0
Please Note:- Additional freight packaging charges may be applicable for glass orders (to protect against damage during delivery) and will be quoted for prior to finalisation and charging for your order. Also, some large orders and bulky items may require an adjustment to the above delivery costs. Any such adjustment will be communicated to you prior to despatching your order and charging you. Estimated times of delivery can be calculated by the Estimated Despatch Times listed below, plus up to an additional 2 business days for Courier Delivery. OTHER AUSTRALIAN DELIVERY Estimated Despatch Times | PAYMENT METHOD | ENGRAVING | ESTIMATED DESPATCH TIME | | Credit Card | No | Up to 3 Business Days | | Credit Card | Yes | Up to 5 Business Days | | Money Order | No | Up to 3 Business Days from the day the Money Order is received and cleared | | Money Order | Yes | Up to 5 Business Days from the day the Money Order is received and cleared | | Bank Cheque | No | Up to 3 Business Days from the day the Bank Cheque is received and cleared | | Bank Cheque | Yes | Up to 5 Business Days from the day the Bank Cheque is received and cleared | | Personal Cheque | No | Personal Cheques usually take 3 business days to clear (but some may take up to 5). Orders are despatched up to 3 Business Days from the day the Personal Cheque is cleared | | Personal Cheque | Yes | Personal Cheques usually take 3 business days to clear (but some may take up to 5). Orders including Engraving may take up to a further 5 business days to be despatched | | Direct Deposit | No | Up to 3 Business Days from the date the Direct Deposit is received and identified in our Bank Account.
(We bank with National Australia Bank, if you transfer from another NAB account, your deposit will clear within approx. 30 minutes. Other Banks may take 24-48 hours for the transfer to be completed) | | Direct Deposit | Yes | Up to 5 Business Days from the day the Direct Deposit is received and identified in our Bank Account.
(We bank with National Australia Bank, if you transfer from another NAB account, your deposit will clear within approx. 5 minutes. Other Banks may take 24-48 hours for the transfer to be completed) |
Bulk orders may require additional processing time. If your order is urgent (required delivery within 14 days or less), please be sure to advise this in the comments section of your order. All possible action will be taken to fulfill your order requirements within the time specified. Unforeseen supply problems or unexpected demand may occasionally result in stock being unavailable. Should there be a delay in despatching your order we will contact you immediately to advise you of the reason for the delay. You may cancel such an order at any time. Delivery Method and Charges
Delivery within Australia will be via Registered Australia Post. Estimated times of delivery can be calculated by the Estimated Despatch Times listed above, plus the delivery time estimated by Australia Post at http://www1.auspost.com.au/pac/aus_parcel.asp. For the Lodgement Postcode, please use 4 3 0 5. Please ensure that someone will be able to sign for the parcel at the nearest Australia Post Office. A parcel notice card will be left in your mail box with advice for the recipient to collect the parcel from the local Post Office. If the parcel is not collected within 7 days it will be returned to us and additional delivery charges will apply. Freight is charged at a flat rate. Australian orders are fully insured up to the point of delivery by Engraving Plus (Goldenks Pty Ltd) through Australia Post. | Flat Freight Fee | Delivery | | $11.00 | Registered Australia Post |
Our Flat Freight Fee includes; registered post (to reduce any possibility of theft), and insurance (to protect against loss or damage during delivery). Our Flat Freight Fee is payable on ALL orders being delivered. If there are any adjustments required to the Flat Freight Fee of $11.00, it will be communicated to you prior to despatching your order and charging you. Please Note:- Additional freight packaging charges may be applicable for glass orders (to protect against damage during delivery) and will be quoted for prior to finalisation and charging for your order. Also, some large orders and bulky items may require an adjustment to the above delivery costs. Any such adjustment will be communicated to you prior to despatching your order and charging you. Bulk Orders
Bulk orders may require up to 14 days to engrave and despatch, Plus delivery time. We also recommend allowing an additional 7 days in case of any damages during delivery or late RSVP's. INTERNATIONAL (OUTSIDE AUSTRALIA) DELIVERY Estimated Despatch Times | PAYMENT METHOD | ENGRAVING | ESTIMATED DESPATCH TIME | | Money Order | No | Up to 3 Business Days from the day the Money Order is received and cleared | | Money Order | Yes | Up to 5 Business Days from the day the Money Order is received and cleared | | Bank Cheque | No | Up to 3 Business Days from the day the Bank Cheque is received and cleared | | Bank Cheque | Yes | Up to 5 Business Days from the day the Bank Cheque is received and cleared | | Personal Cheque | No | Up to 3 Business Days from the day the Personal Cheque is cleared | | Personal Cheque | Yes | Up to 5 business days from the day the Personal Cheque is cleared |
International airmail orders are traceable to the point where they have left Australia. The delivery of these orders are subsequently reliant on overseas postal services. Engraving Plus (Goldenks Pty Ltd) will provide as much assistance as possible in tracing misdirected items but cannot be responsible for items lost by overseas postal services.International shipping costs are determined by the shipping method chosen. We will contact you to arrange appropriate shipping and will advise freight costs based on delivery method selected. You may cancel your order at any time prior to processing.While Australian tax (G.S.T.) is removed from all international orders please be aware that your order may be subject to local Custom's duties and/or local taxes in the country of destination. Please check with your local authority to ascertain applicable rates. Any additional charge must be borne by the recipient.Some international orders may require additional identification before being processed. The transmission of this information to Engraving Plus (Goldenks Pty Ltd) may affect estimated delivery times. Engraving Plus (Goldenks Pty Ltd) reserves the right to request additional identification prior to processing orders originating outside Australia. International shipping may be subject to local Custom's levies. Please check with your local authority to ascertain applicable rates. Additional charges must be borne by the purchaser. |
