Can Engraving Plus engrave images and computer fonts?
Yes! We can engrave images and any computer font. We can even engrave languages other than English and special characters, such as the Chinese Double Happiness symbol.

Can Engraving Plus engrave my image?

Yes! We can usually engrave an image you supply. We prefer EPS, JPG or BMP format, black and white, and a minimum of 300 dpi for best engraving results. A one-off charge of $20.00 is normally applied to digitise, store and engrave your image the first time. Subsequent orders are then only $5.00 for engraving your image (unless the image is very large in which we will advise any further charges that may be due prior to processing your order). Please note; when supplying an image or text to be engraved, you agree that you are authorised to do so (please refer to our “Terms of Use” policy for further clarification about Supplied Logo and / or Text for Engraving).

 

Can Engraving Plus engrave my own item/s?

Yes! We may be able to engrave your item/s. First email us with information about your item, details (what it is made of is particularly important) and images, and we will provide you with a quote and further details. We will not usually be able to advise over the phone if your product is suitable for our engraving machines, or provide a quotation, as images of the product will normally be required to discuss suitability and engraving placement. Our current machine inventory is not capable of engraving Sterling Silver or Gold.

 

What if I don’t see what I am searching for on your website?

Our website does not showcase our full range of products accessible through our suppliers, so please don’t hesitate to email us for further assistance. We quite often complete orders for items that weren’t even seen on our website. We add new products to our site all the time, building the website is an ongoing process.

 

I have a unique idea and was wondering if Engraving Plus complete custom orders?

Absolutely! We welcome unique and custom orders and thoroughly enjoy an exciting new challenge. Send us an email with information and images/diagrams and we will assist you any way we can with your project. If it turns out we can’t help with your particular needs, in most cases we are able to refer you on to another reputable business who can.

 

What is a “Digital Engraving Layout” and why does Engraving Plus offer this service?

A digital engraving layout is an image created from a photograph or computer drawn diagram of the item to be engraved, with an overlay of the text and/or images as ordered. It is a representation of the positioning of the engraving provided for your viewing and approval prior to commencement of engraving the actual item. We provide this service to assist in the clear communication of how you would like your engraving to look on the finished product. One digital engraving layout is normally provided per product type of similar engraving. We also welcome any adjustments to be made to the layout or fonts after you have viewed a digital engraving layout, to ensure you receive exactly what you want. Some of our products not only feature photographs of actual engraved items from previous customer orders, but we also occasionally include some digital engraving layouts for examples of other engraving layout possibilities to help inspire design ideas.

 

What does the “Base Price” include?

The majority of our “Base Prices” include at least 1 FREE line of text engraving, and sometimes more (the product page will individually provide more details about what is included in the base price). More engraving is available for ordering thereafter. For some items, such as toasting glasses, the “Base Price” is for supply of the item without any engraving, there is then the option to order engraving at a flat charge from the “Engraved Quantity Ordering” dropdown selection bar. We provide the option of no engraving for these types of items as some orders do not require engraving for them and we like to be able to cater for these orders also.

 

Why can’t I “Register” on the Log In page?

There is no need to register prior to purchasing from our site. The pre “Register” feature has been purposely disabled to reduce non-active created registrations. Your account will automatically register during the checkout procedure, and you can then also create your very own Username and Password.

What if I don’t want to pay by Credit Card on the website? There are no bank account details or information for me to pay for my order?

Bank Cheque, Personal Cheque, Company Cheque, Money Order, or Direct Deposit are also acceptable methods of payment. If you select "Cash in Advance" as your method of payment at the checkout, we will send you an email with the delivery address for a Cheque or Money Order, our Bank Account details for Direct Deposit payment, and also a Credit Card Authorisation Form (if you do not wish to provide your credit card details over the internet). We email these details after receiving your order just incase any adjustments to the delivery charges or overall order are required prior to the payment being made. This reduces the confusion of refunds or additional payment requirements.

 

How long will my order take?

Most engraved orders are despatched within 1 to 2 weeks, though bulk orders may take up to 3 weeks to despatch. Chocolates and almonds may also take between 1 and 2 weeks as these are ordered in especially for your order to ensure they are the freshest they can be, direct from the manufacturer. Invitations and stationery may take longer depending on the design, and we will usually require 4 to 12 weeks for full production. Urgent orders are considered on application, though may incur additional charges to upgrade to a Priority Order. We will prioritise your order for you and do everything we can to meet with your time requirements. Please be sure to advise us of your time requirements in the checkout comments if you are concerned. We also make sure to keep you fully updated with scheduled engraving and/or despatch times throughout the ordering process.

 

How much does delivery cost?

Freight is charged automatically by our online shopping cart software at $14.00. 70% of online orders do not require any adjustment to this delivery fee and are generally sent in a 3kg Australia Post Express Satchel or via Registered Australia Post. Smaller orders may be able to be sent in a 500g Australia Post Express Satchel and if so, will be adjusted to $11.00 by our office prior to processing your payment. Larger orders may be sent via a 5kg Australia Post Express Satchel OR Registered Australia Post Parcel OR Star Track Express Courier. Any such adjustment will be communicated to you prior to despatching your order and charging you. If you do not agree to the additional delivery charges, you may cancel your order. ALL International delivery charges are calculated on an individual basis. Our website will automatically charge you $14.00 delivery as our flat freight fee. We will then contact you by email (within 2 business days) to advise the correct delivery charges. You will then have the opportunity to continue with your order, or cancel your order, whichever you prefer.

 

Why do Engraving Plus choose to manually calculate bulk delivery charges, and not use an automatic delivery calculator?

We did have an automatic delivery calculator on our website, but made the decision to remove it after discovering it was grossly overcharging delivery prices. Instead, we now advise bulk orders may require additional delivery and packaging charges. Each bulk order is manually calculated in our studio for delivery charges, and we also offer Star Track Express Courier as a delivery option where the pricing is competitve. Infact, we have found that around 80% of the time, bulk delivery charges via Star Track Express Courier calculate to around 40% cheaper than Australia Post. Well worth our time to manually explore better delivery options and pricing for you! 

 

Can Engraving Plus group deliver my orders?

If you have already placed an order and wish to place another, but want to ensure they are all sent at once with 1 grouped delivery cost, you are welcome to do so. Please ensure you notify us in writing, of your order numbers as soon as possible, to avoid an earlier dispatch of any of your orders separately. If we have already despatched or packed and sealed any of your orders, group despatch will not be accepted for these items.

 I placed my order a few days ago but haven't received any contact from Engraving Plus?
Please check your "Spam" or "Junk" folders, this is usually the reason why it may appear you have not received a response from us. Also, double check the email address you have provided during checkout is correct, as this is the address we send all correspondence to. If you have requested a digital engraving layout, please note a response may usually take 4 to 5 business days. Please take into account Public Holidays and Weekends as we like to spend valuable time with our families during these times wherever possible. And, email us anytime.

Do you send your products outside of Australia?
Yes! We send many of our products outside of Australia, subject to Import Restrictions and Prohibitions as per International Australia Post guidelines. If for any reason an order cannot be sent to an overseas destination as ordered, we will be sure to notify you as soon as possible. Food items cannot be sent outside of Australia. Most glass items will not be distributed overseas due to their fragile nature.

 

How do I know you are a reputable business?
We completely understand and respect your concerns. Shopping online is very exciting, time saving and most often money saving too! But it does come with it's risks, unless you know how to protect yourself. We have included many genuine customer praising comments on our website for your reading (we keep true copies of these in our studio also, as this information can be auditored at any time by the government). We openly provide all of our contact and business information on our website and a link to the ACCC's Online Shoppers Checklist on this page for your easy reference.