Engraving Plus wedding bridal party gifts & accessories, bomboniere, invitations & event stationery,
wedding and event gifts and favours, 
baby gifts, awards, special occasion gift ideas!

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Tuesday ,March 09, 2021
Satisfaction Guarantee

If goods are faulty, wrongly described, different from a sample shown to you or don't do what they are supposed to do, we guarantee to give a refund, exchange, or credit as selected by you in the same original payment method used to process the order.

If you are dissatisfied with your order for any other reason, please don't hesitate to contact us via one of the methods listed below. The Engraving Plus Team will negotiate to achieve a satisfactorily outcome within all reason. 'Because Return Customers are Invaluable!'

Please Note:- *Damages caused during delivery by the delivery agent are replaced by Engraving Plus at no extra charge to the customer. In most cases, a photo will be requested for our records. Please do not return any product prior to contacting us to discuss. 
*If there are Damages caused to the gift packaging during the delivery of the order, but the product itself remains in good condition, this does not render the product as damaged. However, if you wish to advise us of the damages to the packaging and we have spare box we can replace it with, we will do so. Advising us will also inform us of any high damage delivery areas.

*Suppliers may adjust gift packaging from time-to-time and without notice. While we will update our online descriptions of any changed packaging as soon as we can, a change to the packaging does not affect the description of the product itself.

* Due to different screen resolutions and settings, we cannot guarantee the colour you see on your screen will match the product supplied. Slight colour variances {this particularly applies to ribbon selections} will not be an acceptable return reason. Please carefully consider this prior to ordering.

*Glass stock may, from time-to-time, be substituted for a more superior similar product, if the standard glass is not available to us to complete your order in time {this does occassionally occur for Bohemia Crystal Glassware due to popularity in larger retail stores}.
Delivery and packaging charges are refundable if the return reason is a result of our error. To report any dissatisfaction with an order, please first contact us by one of the methods listed below:

Email: admin@engravingplus.com.au


Please contact us prior to returning goods to Engraving Plus (Goldkis Pty Ltd). Where a refund of goods is payable, all items are required to be returned by the recipient at their own expense.
Upon receipt of the returned goods Engraving Plus (Goldkis Pty Ltd) will:

1. Refund the original cost of goods plus the initial delivery charge by the same original payment method used to process the order
2. Refund the mutually agreed return postage charges by the same payment method used to process the order.

No goods shall be refunded without prior agreement between the recipient and/or customer and Engraving Plus (Goldkis Pty Ltd). Please include all return postage receipts. Delivery and packaging charges are refundable if the return reason is a result of our error.

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Order collections are
available by appointment from
Bibra Lake WA

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Engraving Plus wedding bridal party gifts & accessories, bomboniere, invitations & stationery, event gifts and favours, baby gifts, Zippos, awards, special occasion gift ideas!

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